Refund and Returns Policy

Introduction
At TimelessTrendHub, we strive to provide our customers with high-quality, luxurious watches. We understand that sometimes things don’t go as planned, and we are committed to ensuring a smooth and satisfactory shopping experience. This policy outlines the conditions under which returns, exchanges, and refunds are accepted.

1. Returns
We accept returns under the following conditions:

• The item must be returned within 30 days of the delivery date.
• The item must be in its original, unused condition with all tags, protective films, and packaging intact.
• The item must be accompanied by the original receipt or proof of purchase.

Non-Returnable Items:

• Customized or personalized watches
• Items marked as “Final Sale”
• Gift cards

2. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be automatically applied to your original method of payment within 7-10 business days. Please note that shipping fees are non-refundable.

3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same model, please contact our customer service team at [Contact Email/Phone Number]. We will guide you through the process and ensure that your new watch is shipped as soon as possible.

4. Return Shipping

• Customers are responsible for covering the shipping costs for returning an item unless the return is due to a defect or error on our part.
• We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

5. How to Initiate a Return or Exchange
To initiate a return or exchange, please follow these steps:

1. Contact our customer service team at [Contact Email/Phone Number] to request a Return Merchandise Authorization (RMA) number.
2. Include the RMA number on your return package, along with the original receipt or proof of purchase.
3. Ship the item to the address provided by our customer service team.

6. Late or Missing Refunds
If you haven’t received a refund yet, please follow these steps:

• Check your bank account or credit card statement.
• Contact your bank or credit card company; it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at [Contact Email/Phone Number].

7. Contact Us
If you have any questions about our Refund and Return Policy, please contact us at:

• Email: info@infotimelesstrendhub-shop